Returns and Refunds

 

Returns

As per distance selling regulations, due to the perishable nature of our products, we are unable to offer you a full refund or exchange for return of the goods. This does not affect your statutory rights though.

Refunds

To be eligible for a refund, you must cancel your order prior to the goods being shipped to you.

If you request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theceiccompany@gmail.com

Credit Notes

In certain circumstances, we may offer to credit products which arrive defective or damaged. Please send photographs of your products to theceiccompany@gmail.com along with your proof of purchase and one of our team will be happy to help.

Need help?

Contact us at theceiccompany@gmail.com for questions related to refunds and returns.